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Installation FAQ

Please contact support@thescripter.com if you are unable to resolve your installation problems using the solutions below:


Error: Could not load an object because it is not available on this machine

Excel may cache files (EXD files) that reference controls that no longer exist on the computer.  This is frequently seen after a new version of Excel has been installed.
See http://support.microsoft.com/kb/199830

Download and unzip the following utility.  The utility will rename Excel EXD files so that they aren't loaded.  Excel will recache only those that files that are needed.

Download and run the Excel EXD utility.

Step Action
1
Close Microsoft Excel
2
Download the utility.

Excel EXD files utility


3
Run the utility by double-clicking the Delete_EXDs.exe file.

In the WinZip Self-Extractor dialog, click the OK button.


4
In the WinZip Self-Extractor dialog, click the Unzip button. 

This will install the utility in the default folder c:\Program Files\ReportsDNA.


6
Click the OK button  to unzip 2 files.


7
Hit the Enter key to close the utility window.


8
Start Excel if ReportsDNA is installed.  Install ReportsDNA if it is not installed.



Error: Object library invalid or contains references to object definitions that could not be found
See Could not load an object because it is not available on this machine.




See also
General FAQ
Report Sequence